Centre Information

Welcome to The Victoria Southend

We are home to some of the best stores you will find in Southend. There are over forty stores and cafés – and more arriving through 2014 thanks to a £24 million refurbishment that has transformed The Victoria into a stunning contemporary shopping experience.

Public Toilets & Baby Changing Facilities

The Victoria provides free clean, spacious public toilets. We also have separate baby changing rooms and a feeding room for mothers and babies with comfortable chairs and subdued lighting. All these facilities are located on the first floor adjacent to the Management Suite. You will find the location clearly signed within the mall.

Disabled Access

The Victoria provides disabled access throughout the mall. Our main entrances are on street level and lifts are located throughout the centre connecting all shopping levels. Designated disabled parking bays are available in our car park.


Shopmobility at The Victoria is located on the first floor of the shopping centre next to Fiori Florist. Shopmobility provides equipment hire, sales and services to our customers. Shopmobility is open 7 days a week. Please call 07592 581672 for more details.

Safe and Secure

CCTV operates throughout The Victoria and our car park. We also have 24 hour foot patrol teams in operation to ensure your visit is welcoming and enjoyable.

Lost Property

Lost Property is located in the Management Suite, situated on the first floor. Please report any lost or found items to us at the Management Suite or contact a member of the Customer Service Team on 01702 460931.

Trading Opportunities

The Victoria attracts more than 125,000 visitors every week – and unlike many malls in the UK our footfall is growing all the time thanks to our exciting range of retail and our spectacular transformation. There is an extensive range of opportunities available to traders from stores of varying dimensions to the hire of retail merchandise units.


Meet The Team

Dennis Baldry

Dennis Baldry

Centre Manager

Gina Evans

Gina Evans


Lionel Henry

Lionel Henry

Operations Manager