Our Customer Charter

Opening Hours

Mon - Sat: 9:00am - 5:30pm
Sun: 10:00am - 4:00pm

Store Information

0845 640 3030
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Our Customer Charter

The Victoria Shopping Centre wishes to be an organisation that puts the needs of the customer first. Our staff are committed to providing a responsive, caring and professional service.

We promise to:

  • Act in a professional manner and be polite at all times
  • Deal with your enquiry promptly or explain the reason for any delay
  • Listen to you and your views
  • Keep the promises we make
  • Be open and honest and explain our decisions
  • Apologise when we make a mistake and put things right
  • Accept your right to complain and ensure we offer a considered response

We would like you to:

  • Give us the information we need to help you
  • Treat all our employees appropriately and with respect
  • Help us to improve by giving us your views and suggestions

If we haven’t done this, please tell us.