The Data Protection Act 1998 (“the Act”).
The Act says, amongst other things, that we must:
- Use your information fairly, and only for the purposes that we say we need it
- Keep your information secure, accurate and up-to-date
- Dispose of your information when we no longer need it
- Feedback (general questions and specific feedback on the website)
- Requests for information
- Site usage information (from log files)
In some cases we may collect more detailed information so we can provide additional services.
The system will record your email address, and other information if volunteered to us by you, for example on the online forms. This will be treated as proprietary and confidential.
Cookies are saved to your computer to enable the site to personalise future visits for your own interests and to help you navigate the information.
Cookies are utilised to retain your preferences within the low graphics version of this site, not only for the duration of this visit, but also for any future visits to our low graphics version of this site. A cookie is therefore created and stored on your computer with your preferences. If you have disabled cookies on your browser, or if your browser does not support cookies, then your preferences will not be retained and the low graphics version will be displayed in the default settings. Please consult the relevant help files for your browser to determine how to enable and disable cookies.
We will generally let you know at the time of collection how we intend to use your personal information. Usually, we collect personal information about you which we require to respond to enquiries and for the provision of goods and services to you. We also process your personal information where we are required to do so by law, and for the exercise or defence of legal claims. From time to time, we may contact you for research purposes, or to tell you about our special offers and other services in accordance with your contact preferences. We may also collect information about you for a number of other reasons, including:
- equal opportunities monitoring
- prevention of crime
- regulatory purposes
Where appropriate, we will obtain your consent to do so.
If you use our web site, we may also collect information about you or your computer when you browse to allow you to use the services available.
We collect and use your personal information to communicate with you and tell you about our developments.
We may use it to send emails to you. We may use it to notify you of our activities. We may use it to provide services to you that you have specifically requested from us.
Who we share your information with
The information is held in files and on our computer system and can only be seen by those who need to. The information is used by our staff in order to carry out their duties on behalf of The Victoria. We will only share information when necessary.
We do not sell, rent or lease the information we collect to any third parties and we do not use or disclose information of a sensitive nature such as information about any disability that you might have, your race, religion, or political affiliations, without firstly obtaining your explicit consent.
Control of your personal information
We will retain your information for a reasonable period or as long as the Act requires.
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Please contact us if at any time you wish to have your personal information removed from our records, or you wish us to stop using your personal information in certain ways, or if you wish to discover the extent of personal information that we hold about you.